FAQ - >>> Right Frame Photography: Oahu Photographers Family Wedding in Honolulu Hawaii

FREQUENTLY ASKED QUESTIONS

GENERAL

What are your payment options?
➢ We accept cash, personal checks, Paypal, Venmo and all major credit cards. 

Do you offer gift certificates?
➢  Yes! A gift certificate is the perfect gift! Certificates can be purchased in any amount and expire in 12 months from date of purchase.

What kind of equipment do you use?
➢  I use professional Canon cameras & lenses.

Do you want me to tag you if I post on social media?
➢  Yes, PLEASE! We greatly appreciate it when our clients tag our work when posting to social media.
Here our the social links:
Instagram : @RightFramePhotographyHawaii
Facebook : @RightFramePhotography
Twitter : @RightFrame


WEDDING

How far in advance should I book?
➢  It’s never too early to solidify your plans. Most brides tend to book between 8-12 months in advance. You will want to reserve your date as early as possible to guarantee our availability.

How do we book our wedding date?
➢  Just get in contact with your wedding date and location – I'll check my availability and we'll go from there. When it's all agreed, I just need a signed contract and a non-refundable booking payment of $300 -$1000 to secure the date (the balance is payable at the wedding day.)

We live overseas, how can we book you?
➢  The booking process can be done entirely online. If you’d like to speak from afar, I am available via Facetime or Skype Video calls.

If we cancel the wedding, will we receive our retainer fee back?
➢  Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.

How many wedding pictures will I get?
➢  The number of final images varies, but is typically 50-80 per hour of coverage. We believe in quality over quantity and lovingly edit each image individually.

What is your general turn around time for weddings?
➢  I average about a 1-3 months from your wedding date for your gallery preview to be shared with your family and friends, depending upon how busy I am at the time.

How do I view my pictures online and order prints?
➢  It’s all in one convenient place! You can view all your wedding images and order prints, canvases and cards through your private online gallery. Easily send this link to family and guests to also order prints, canvases and digital files. We highly recommend ordering prints through our lab for the high end quality paper and true color.

Do you offer videography services?
➢  No, I do not. Unfortunately we master only in photo:) I can however recommend my favorite video people. Just ask away!

Do you have any hair and makeup, wedding minister or florists recommendations?
➢  I am always happy to recommend my favorite vendors. Just ask away!

Will there be a second shooter?
➢  Absolutely! All of our 3+ hour wedding packages include a second photographer.

Are our digital files watermarked?
➢  They are not. The high resolution files do not bear any watermarks

What kind of file format and resolution will I received?
➢  Your wedding photos will be in JPG, in full resolution. They are good for print, facebook and email.

Will the photos be in colour or black and white?
➢  I do a mixture, choosing what I think works for each photo individually.

Do you offer engagement photo sessions?
➢  Yes. Our 8+ hour wedding packages does include engagement sessions. Your images will be available in an on-line gallery from which you may either order prints or download the original high-resolution images.

My venue requires insurance. Are you insured?
➢  Right Frame Photography is fully insured. Certificate of Insurance can be provided upon request.

What is a “flush mount” album?
➢  A flush mount album is one in which the print or photo is mounted “flush” with the edge of the page. You can see a sample of my album: CLICK HERE 

Do you offer Wedding Albums?
➢  Of course! I am happy to put together a beautiful, keepsake album of your day. Custom Wedding Albums may be added to a basic wedding photography package as additional services. Please inquire about this option at the time of booking.

Do you have a backup equipment?
➢ Of course! I always bring backup gear including extra camera lens, flash – and lots of extra batteries!

Can I see unedited images from my session?
➢  No, I do not share unedited images with clients.

Can I have the unedited RAW files?
➢  Unfortunately we do not offer unedited nor raw files for our clients as it is not finished product. You are getting only final product. That is why we offer so many pictures in our packages to make sure you will your favorites there. We take pride in our portfolio and photography style and that includes editing. I hope you understand.


PORTRAIT SESSION

How do we book your services? 
➢  Simply send us an email to RightFramePhotography@gmail.com to get in touch with Us. Please be sure to include your:
   - Your exact vacation dates 
   - How big is your family?
   - Where will you be located on the island?
   - What package and location(s) are you interested in?
   - Desired shooting date
   - Your phone number
If you don’t receive any email from us in the next 48 hours, please try checking your spam folder.

I am interested in booking a portrait session, how far in advanced do i have to book my desired date?
➢  You can secure your date anytime, however we are doing our bookings based on "First Come, First Served", so the longer you wait the bigger risk than somebody else will take your date.

What is your rescheduling policy? 
➢  We understand things come up and sometimes a date no longer works especially if you book far in advance, so we’re happy to change the date or time for you as long as your new date/time is available. We do request that you contact us as soon as you know that you need a change of date as we book weeks and sometimes even months in advance, especially around the holidays, so we need to also make sure we have your new date available.

What happens if there is bad weather? What if it rains?
➢  We are very anxious to provide you with great shots, as much as you are anxious to receive great images. Since the weather plays huge factor here, whenever there is rain, we try to either change the location or reschedule the session for other day. It is based on on our availability though. If we are unable to reschedule (because of rain) due to our unavailability we will refund you a deposit.

Do you offer mini-sessions?
➢  I am not currently offering mini sessions but I sometimes offer them in the Fall before the holidays. The best way to stay informed about this kind of thing is to follow me on Instagram and Facebook.

How long does it take to get our finished photos?
➢ My turnaround time for editing is about 1-3 weeks, depending upon how busy I am at the time. If you need your images back faster than 1 week, you can add a $50 rush fee. This will allow you to have your session back in 4 business days.

Do I get a print release? 
➢  Yes! All sessions include a print release for the digital images. Clients are able to print as many copies as they want, for personal use only.

Can we have prints made? 
➢  Yes. We release reproduction rights to all photos delivered to our clients so they may have prints made wherever they choose. We also offer reasonably priced prints through a professional developing lab that can be ordered directly from your private online gallery by request.

Where should we take photos?
➢  Oahu has a wonderful range of great photo locations. There are world famous beaches, mountains, cliffs, parks, tropical gardens, the lava rocks area and much more. So don’t be boring with your photos, get creative and find some stunning photo locations around Oahu! we have listed a huge number of locations great for any wedding or portrait session.
CLICK HERE!

What should we wear to our photo session?
➢  Always wear what’s comfortable and what you you feel really good in.
  - Wear something suiting the personality, but also flattering fit, that complements your natural shape from all angles. For example if your do not like the size of your tights or upper arm, I would cover them (three-quarter sleeves, longer dress or pants), rather than hoping for good angle. At the end your want to feel really comfortable during the session and not worry about constant fixing, covering up during the shoot.
  - In general light pastel colors photograph well. No logos, busy patterns, big letters, etc.
  - Avoid very dark colors.
  - It might be windy usually on the beach, so it will be good idea to have options for hair, bring a brush, hair clip, etc.
  - Accessories are great. Hat, necklaces, etc, 1 or 2 signature touches without going overboard.
  - If you can see through your clothing be sure to bring the appropriate underclothing to wear beneath it.
  - The camera will see the wrinkles, so it's best to pick fabrics that will not get super wrinkly during car trip etc. Or have it on hanger in the car and change on the location is another idea.
  - Short skirts or dresses are fine, however will limit the posing options, another reason to have an optional outfit for different kind of posing.
  - You can also take a look on our galleries on the website to get some ideas.

Am i allowed to bring props to a session?
➢  Yes, you may bring what ever props you like or feel are meaningful to the session.

Can we request special shots, such as jumping, writing in the sand, etc.?
➢  Yes. If you’ve seen any specific photos in my portfolio or online that you like, we are happy to try to recreate them with you. If not, we’ll just do our thing and pose you ourselves.

Can we bring our pets(s)? 
➢  Yes. I love when my clients include their pups – they are part of the family!

Do you offer touch ups on our photos?
➢  Yes! Touch ups are included in your session price.


Contact us

 

Tel: 808.724.0900

Email: RightFramePhotography@gmail.com

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